Frequently Asked Questions
To help prepare you for your travels, you can find answers to all your questions below.
Manage Your Booking | Before You Go | Helpful Information | Get in Touch
Manage Your Booking
How do I manage my booking?
To view your booking and make changes, you can login to your Tour Personaliser.
What is my Travelmarvel Club membership level?
Simply login to the Loyalty Portal to find your find your membership tier. To become a Club member and earn rewards when you travel, you can register via the Loyalty Portal.
What flexibility do I have to change my travel plans?
If you’d like freedom to change your plans, our Peace of Mind Protection Policy allow you to cancel and move your holiday to another time.
What if I get COVID-19 prior to departure?
If you contract COVID-19 or are ill prior to your tour departure, effective 01 January 2023, cancellations are as per normal terms and conditions.
Things to Know Before You Go
Where can I find travel information for my destination?
Read the important travel information, travel tips and hints specific to your upcoming trip. This includes suggested packing lists, baggage allowance and any visa requirements.
What are the latest travel updates for my destination?
Some destinations or modes of transport have specific travel requirements, such as vaccination and testing requirement . We have listed special requirements and we will continue to update this page.
Where do I embark my Europe River Cruise?
Due to the nature of river cruising, port details are subject to change at any time. If you are making your own way to one of our ships, please check the details within 7 days of your sailing - and again as close as possible to departure for any last minute changes.
What are your Health and Safety protocols while travelling on a cruise or tour?
Our main priority is to keep everyone safe and well which is why have developed industry-leading health protocols.
Helpful Information
Where can I access the latest travel advice?
The Smartraveller website provides the latest travel safety information for Australian travellers heading overseas from the Department of Foreign Affairs: www.smartraveller.gov.au
United Nations World Health Organisation: www.who.int
Where can I find Travelmarvel’s Terms and Conditions?
Our full Terms and Conditions can be found in the relevant brochure you are booking from or you can read them online.
Need More Information?
Here's how to get in touch.
There are different ways you can get in touch with us. You can use our Live Chat online (see the blue button on the bottom right of your screen), or visit the Contact Us Page. You can also contact your travel agent who will be able to assist.
How do I communicate feedback?
We value your comments and welcome all feedback from our returning guests. We have the facility for you to chat with a member of our Sales Team during office hours - see the blue button on the bottom right of your screen. Alternatively, you can contact us by email or phone.