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Terms and Conditions

The following terms and conditions (‘booking conditions’) form the basis of your contract with Australian Pacific Touring Pty Ltd (‘Travelmarvel’, ‘we’ or ‘our’). Please read them carefully as they set out your and our respective rights and obligations.

Our terms and conditions are divided into two sections – those of a generic nature that are consistent across all Travelmarvel holidays; and those of a specific nature that relate to particular holiday packages.

By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions; that you agree to them and that you agree to them applying to your holiday arrangements booked with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your ‘holiday package’ are references to the tour or cruise package you have booked with Travelmarvel. References to “excursions” are references to short trips or tours included or available as part of your holiday package.

Governing Law

These booking conditions are governed by the law in force in Victoria, Australia.

BEFORE YOU BOOK

Price Validity

Published prices are valid at the time of publication but are subject to change. They may be varied by advertising or special offers, or changed after the publication date for any reason, including without limitation; to cover changes in government taxes and charges, exchange rate or other material increases by suppliers. The most up to date pricing may be found on our website – www.travelmarvel.com.au. Prices will be confirmed at the time of booking and honoured for up to seven days. Once the security deposit is paid the price will be guaranteed.

Please see important information listed under Special Conditions for relevant deposit and final payment terms.

Transfers

Airport transfers are included on the first & last day of the tour package or with pre & post accommodation booked by Travelmarvel. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the ship/hotel at their own expense. Some holiday packages include group transfers from or in between airports/hotel/ships and vice versa. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group. Combined cruise and land tours, or cruise include transfer and flights between tours as specified.

Public Holidays & Festival

Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment.

Earlybird Offers, Superdeals, Fly Deals & Special Offers

Conditions Apply. For full terms and conditions relating to any Earlybird Special, Fly Deal or Special Offer on your booking, please go to travelmarvel.com.au/specialdeals.

Other Special Offers

Special Deals and Special Offers other than those advertised herein may be promoted by Travelmarvel from time to time. These new special deals/offers do not apply to existing bookings unless otherwise stated.

BOOKING AND PAYING FOR YOUR HOLIDAY

Airfares

Air travel is arranged with independent airlines. Travelmarvel will arrange air travel as advertised in connection with your holiday package or as otherwise arranged with Travelmarvel. All airfares are subject to flight and booking class availability as specified in the conditions. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of airlines. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees. Travelmarvel is not liable for delays or disruptions of air travel. Once tickets are issued, Travelmarvel will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights. Flying outside of the tour date range or re-routing your flight itinerary may incur additional surcharges. While we endeavour to accommodate your airline seating requests, these are never guaranteed and are subject to change at the airline’s discretion.

Airline Loyalty Point Eligibility

Travelmarvel uses the services of a range of airlines in its packages. Travelmarvel does not warrant that its airfares attract loyalty points as airlines control the application of loyalty points in all cases. Requests to use airline points to upgrade travel need to be directed to the airline concerned by the member.

Travelmarvel Deposit Cancellation Peace of Mind

Conditions apply: applicable when an upfront fee of $95 per person is paid with your deposit. The holiday package can be cancelled prior to the final payment date and your deposit will be retained as a Travelmarvel holding credit to be used for future bookings. If Deposit Cancellation Peace of Mind is claimed, monies held must be used on a future cruise or tour and cannot be redeemed against the original cruise or tour departure date. Deposit held in credit will exclude fees imposed by third parties, including but not limited to air travel, rail travel and hotels. When booking airfares through Travelmarvel (including when taking advantage of a special offer that includes air travel), standard airline cancellation fees will apply. In some cases, airfares will be non-refundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held. Travelmarvel Deposit Cancellation Peace of Mind applies to new bookings only and is only valid up until 100 days prior to travel. After three years, unused credit funds will incur the original cancellation conditions. This does not replace travel insurance, which you are required to purchase at the time of booking.

Travel Insurance

Travel Insurance is not included in your holiday package. For your protection you are required to purchase comprehensive travel insurance that includes (without limitation) coverage for the cost of your holiday package, medical expenses, loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes.

Travel Information & Documents

After booking you will receive an invoice with all important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information. Please ensure that you check your flight timings carefully on your tickets, particularly early morning departures. Approximately 21 days before departure you will receive your e-ticket, together with your final itinerary. However, in the case of late bookings, charges or late payment, tickets may be emailed to you.

Special Requests

Where a special request (e.g. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals), is an important factor in your choice of holiday, you must advise us when your booking is made. Travelmarvel will pass your request on to the hotel, airline or other supplier but cannot guarantee that it will be accommodated. Travelmarvel will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

Credit & Debit Card Surcharges

If you pay Travelmarvel by credit or debit card, a surcharge of between 0.5% and 3% will be added your tour price.

Accuracy

Travelmarvel has endeavoured to ensure that the information provided about accommodation, itineraries etc., is correct to the best of its knowledge at the time of publication. However, advertised descriptions and facilities and prices may change after publication. We recommend that you confirm the details of your chosen holiday package at the time of booking. Additionally, flight times, carriers and routes are given for guidance only as there may be changes. Final details will be shown on your tickets. Holiday package or excursion itineraries may change or be different from those described in our collateral as a result of local conditions, weather conditions and annual events. Travelmarvel will endeavour to notify you of any significant changes prior to your departure.

Disruption to Cruising and Itinerary Arrangements

Itineraries are intended as a guide only and are subject to alteration without notice. Alternations may be necessary for various reasons including, without limitation, road, rail, river or weather conditions, strikes or other reasons beyond Travelmarvel’s control. If conditions render any routes unsafe for navigation, Travelmarvel reserves the right to provide alternative services including, but not limited to, accommodation on the docked ship or substitute land arrangements. Under normal river conditions, itineraries will operate as far as possible as published. However, sometimes for reasons beyond our control, it may be necessary to make alterations to your itinerary. For example, without limitation, if there is a water level problem on a river, it may be necessary to operate part of the itinerary by coach and alternative sightseeing may be included. Travelmarvel will not be liable for any direct or indirect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in your itinerary. Additionally, you are not entitled to any refund for any alterations to your itinerary that are caused or contributed to by any flood or water level events or such other events which are beyond our control. Travelmarvel cannot guarantee exact arrival and departure times for carriers and operators used by Travelmarvel and Travelmarvel will not be liable for failure to make connections with any other services or attractions beyond its control.

Flight Changes

The flight timings detailed on your confirmation invoice, or on our website are for guidance only and are subject to alteration and confirmation. Flight timings are set by airlines and affected by events outside our control. Scheduled and charter flight timings, and days of operation are also subject to change. Travelmarvel will advise you of any significant changes as soon as it is informed by the airline. Minor timing changes will be shown on your flight tickets. Any change in the identity of the airline, flight timings or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying any applicable cancellation fees except where specified in these booking conditions.

Out of Date Range Flights

If airlines have not published their schedule at the time of booking, Travelmarvel will estimate the cost of airfares connected with your holiday package. When the airline releases flight inventory and airfares, Travelmarvel will confirm booking and pricing with you by sending you an updated invoice. Once flights have been confirmed by you and payment has been received, Travelmarvel will issue your ticket/s.

FORCE MAJEURE

Force Majeure event means the occurrence of an event that is beyond Travelmarvel’s reasonable control, which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, licence and the common law as applicable from time to time, including changes or amendments in regulations or access to services, sites or countries caused by declared epidemic or pandemic events.

Termination of Booking Contract or Change of Travel Arrangements Due to Force Majeure

If Travelmarvel, in its reasonable opinion, considers that any Force Majeure event prevents Travelmarvel (whether directly or through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services subject of the booking contract with you, Travelmarvel may immediately by written notice: (a) terminate the booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs.

Limitation of Liability in the Event of Force Majeure

In the event that Travelmarvel cancels or changes your travel arrangements in any way due to a force majeure event, Travelmarvel will not be liable to you in contract, tort, statute or restitution for any loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage, costs, charges, expenses or injury resulting from or in connection with (whether directly or indirectly): (a) the cancellation or change to your travel arrangements; or (b) the force majeure event. Travelmarvel is not liable to refund any part of the deposit or purchase price paid by you if Travelmarvel subsequently changes or cancels your travel arrangements in connection with a force majeure event.

Force majeure events are unpredictable and beyond Travelmarvel’s control. As you are required to purchase travel insurance to adequately protect yourself against these risks, your policy needs to respond to these risks.

You acknowledge and accept that these terms are reasonably necessary to protect the legitimate interests of Travelmarvel based on expected non-recoverable costs and expenses to be incurred by Travelmarvel, including but not limited to overhead expenses and works or services performed personally by Travelmarvel, leading up to the commencement of the holiday package, alternatively prior to the force majeure event. 

Local purchases

Travelmarvel is not responsible for any items you may purchase locally i.e.: jewellery/furniture etc. You acknowledge that you are solely responsible for any import duty or freight costs.

Personal Belongings & Lost Items

For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, electrical or battery-operated appliances, as well as basic essentials such as a change of clothing and toiletries. It is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss.

Data Protection Policy

Any personal information (including sensitive information and health information) that Travelmarvel obtains and retains from you or about you is necessary for our business purposes. Our Privacy Policy details why we collect this information, who we may disclose it to (including overseas recipients), and the main consequences if we do not collect it. Our Privacy Policy also contains information about how you may seek access to, or correction of, the personal information held about you, and our complaint resolution procedures. Our Privacy Policy is available at www.travelmarvel.com.au/privacy or by request to us. By providing personal or sensitive information to us, you are agreeing to the terms of our Privacy Policy.

Limitation of Liability

1. Our holiday packages include the services of independent providers, such as hoteliers, airlines, cruise companies and other operators, who are not agents, servants or employees of Travelmarvel. Although we take care in selecting the independent service providers and the optional excursions conducted by some independent service providers, Travelmarvel is not responsible for the conduct of the independent service providers, their servants and agents or for any ramifications of that conduct. Optional excursions may, depending on your holiday package, include activities such as climbing, exploring, bike riding, swimming and snorkelling. You accept and assume the risk involved with these activities.

2. If, in the opinion of any representative of Travelmarvel, your mental or physical condition, or general behaviour is such as to affect your own health and safety, render you incapable to care for yourself, cause you to became a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue on the whole or any part of the holiday package. Travelmarvel representatives are empowered to ask guests to depart a holiday package if they are displaying known
COVID-19 symptoms. Abuse or harassment of any kind toward crew, contracted suppliers or other guests may result in immediate removal from the tour or cruise. Travelmarvel is not liable to you for any costs associated with such decision and you will not be refunded for any part of the holiday package.

3. Travelmarvel accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control.

4. Any term, condition or warranty express or implied by statute or otherwise in respect to the holiday packages contained in any of our collateral are excluded to the full extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced.

5. To the full extent permitted by law, Travelmarvel’s liability arising under or in connection with these booking conditions: (a) is limited to the re-supply of the products or services or the payment of the cost of re-supply of the products or services to you; and (b) excludes liability for any indirect or consequential losses suffered by you or any third party, howsoever caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other party.

6. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of Travelmarvel in respect to any monies paid to your travel agent unless and until Travelmarvel notifies you (by way of a booking confirmation advice or payment receipt advice) that monies have been received by Travelmarvel. Travelmarvel reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by Travelmarvel within the specified time.

7. Specific meal requests are requests only and cannot be guaranteed.

Medical Assistance

Travelmarvel does not employ medical staff on our tours or ships. If you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from a visiting a medical facility, or for a medical practitioner visiting you. Travelmarvel is not responsible for the type or quality of the medical services you may receive.

Smoking

Government regulations forbid smoking in tourist coaches however frequent stops are made for those wishing to smoke. Smoking is not permitted in hotel rooms or ship cabins. Requests for smoking/non-smoking rooms will be passed on to hotels but cannot be guaranteed.

Service Enquiries

If a problem occurs during your holiday you should, in your own interests, inform your tour director so that steps can be taken to resolve the matter. If you remain dissatisfied, any complaint must be made in writing to Travelmarvel within 30 days.

Luggage Limits

Each passenger is entitled to take one piece of luggage that does not exceed 160 cm (63 inches), or weigh more than 20 kg (44 pounds). Dimensions for checked baggage are calculated by adding together the width, height, and depth of the piece of baggage. An extra charge will be imposed to cover porterage handling of any additional luggage. Your Tour/Cruise Director will advise you of the exact additional charge.

Travelmarvel Club

Details, including the full range of benefits and conditions, may be viewed at website at travelmarvel.com.au/club

 

Last Updated 14 April 2021

Specific Destinations Terms & Conditions

Deposits & Payment

A non-refundable $1,000 security deposit per person, per holiday package is required within seven days of booking confirmation. A second non-refundable payment of $2,000 per person is required by 30 October 2021. Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. Travelmarvel reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received within the specified time. All fares and charges are in AUD. Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia or New Zealand. If Travelmarvel is unable to confirm your reservation, all monies will be refunded.

Travelling with Minors

Children under twelve years of age are not permitted on tours and cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult.

Included in Holiday Package Price

All coach/rail and travel, accommodation, airfares (where indicated in individual itinerary), gratuities, airport transfers on the first and last day, sightseeing, specified excursions, meals, admissions, port charges and the services of a Travelmarvel Cruise Director, Tour Director or a Great Rail Journeys Tour Escort as stated in your itinerary. Beer, wine and soft drink is included with lunch and dinner while on-board European Gems, Balkans, Croatia and Douro cruises. (Wine, beer and soft drinks are not included with lunch in Russia).

Not Included in Holiday Package Price

Airfares (unless stated), airport taxes, laundry, passport and visa fees, food not on the regular table d’hôte menu, beverages unless indicated otherwise, excess baggage, fuel surcharges, optional excursions and gratuities not specified in your itinerary. Bicycles are not provided on the MS Douro Serenity, the MS Rossia or on Croatia Coastal Cruises. Porterage or Full Porterage is not included on all rail journeys unless specified, please see individual itineraries for rail tours including and excluding porterage.

Travelmarvel Tour Director

The services of a Travelmarvel Tour or Cruise Director are included in all escorted itineraries.

Gratuities

Gratuities for the land portion of your tour, shore excursions, and on board your river or coastal cruises are included within the tour price. Gratuities cannot be redeemed for cash.

Pre & Post Extended Touring

All extensions are based on availability at time of booking. Gratuities are not included on extended touring packages.

Choosing Your Holiday

The holidays contained within this brochure are for departures from 01 January 2022 to 31 December 2022. To maximise your enjoyment of your Travelmarvel holiday and to ensure that it lives up to your expectations, it is important that you choose the right holiday package for your requirements. Our brochures contain limited information, however there is more information online at travelmarvel.com.au and our staff are available to discuss your options.

Hotels

Hotel rooms may be smaller than those in Australia and New Zealand. Travelmarvel endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels listed in this brochure will be used on almost all holiday packages; however, if a change is necessary for any reason, Travelmarvel will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Hotel rooms are generally not available for check-in before 3pm and require check-out by 10am. Where guaranteed use is required outside of these times you may be required to book and pay for additional nights.

Twin or Double Rooms

Accommodation in all hotels and camps, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated. Bedding configurations on board cruises may vary with the category booked.

Solo Travellers

A limited number of single rooms/suites/cabins may be available by request at time of booking your holiday package. Single rooms/suites/cabins are usually smaller than standard twin or double rooms and often only have one single bed.

Cruising – Cabin/Suite/Stateroom Selection

Travelmarvel will make every effort to assign specific cabins, cabin numbers or locations on the ship if requested. If this is not possible, Travelmarvel reserves the right to make changes to cabin assignment within the category booked without prior notice. Where guaranteed-grade cabins are confirmed, the shipping company reserves the right to allocate cabins within the grade booked or better, regardless of their location or configuration.

Passengers Needing Special Assistance

Travelmarvel welcomes passengers with disabilities or special needs, however, please note the following:

1. Any disability or medical condition requiring special attention must be reported to Travelmarvel at the time of booking, including all important information relating to your health, mobility and fitness which may affect your partial or total participation in the cruise or tour. This information is also crucial to allow Travelmarvel to ensure the tour you have chosen is suitable and meets your needs. Any changes to health, mobility and fitness must also be reported to Travelmarvel as soon as possible and prior to departure. Where possible Travelmarvel will make reasonable adjustments to the tour to accommodate your special needs however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers.

2. If you require special assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking or hearing emergency alarms unaided), you must travel with a companion capable of providing the required assistance or care. Please be aware that Travelmarvel does not provide personal assistance and consequently deaf passengers must share accommodation with a person capable of hearing alarms, and are ineligible to travel alone in single rooms or cabins. Travelmarvel is unable to assist any passenger with walking, dining, boarding or disembarking any transportation vehicles (including river and ocean cruise ships and trains). To safely participate in embarkation and disembarkation you must be able to do so without the need for special assistance. You must also be able to do so without unreasonably impacting other passengers’ safety and/or enjoyment.

3. While Travelmarvel will make reasonable efforts to accommodate the special needs of disabled passengers, it is not responsible for any denial of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those parties.

4. Please note coaches, minibuses and 4WD vehicles are not equipped with wheelchair ramps. Many ships require the use of stairs to go between decks, as some do not have elevators. Further, side by side docking may require passengers to climb and descend stairs to cross over vessels to disembark and embark at times. Ships often sail through remote areas that do not have convenient docking facilities. In such instances it will be necessary for passengers to negotiate temporary gangplanks and uneven surfaces. If the crew decide it is not safe for a passenger to negotiate such operations they may require passengers to stay on board. Cabin doors and restrooms may not be wide enough to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the river or ocean cruise ship is at anchor.

Health & Fitness

A good level of health and fitness is required to participate on Travelmarvel’s holiday packages. In some destinations there are extensive sightseeing excursions by foot which include uneven ground and stairs. Mobility is needed for boarding or alighting coaches and ships. We recommend a visit to the doctor and dentist before travelling. It is your responsibility to advise Travelmarvel of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other guests. A Health, Fitness & Mobility Questionnaire will be provided and requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. Travelmarvel is not liable for any injury, illness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed.

Visa & Passports

A passport that is valid for at least six months after you return home is required. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure. Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. Travelmarvel is not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas.

Enhance Your Journey – Optional Experiences

These Select Experiences are an additional cost to the land tour price. Minimum and maximum group numbers apply for the tour to operate and all tours are subject to availability and local conditions. Gratuities are not included on optional experiences.

IF YOU NEED TO CHANGE OR CANCEL YOUR HOLIDAY

If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge and payment of any further costs incurred as a result of the change.

Cancellation Policy

For all holiday packages in this brochure, Travelmarvel cancellation fees apply as follows (in addition to charges of any independent suppliers eg: airlines and hotels):

Days of Notice                                               
Prior to Departure               Fee Per Person

100 days or more                 Loss of deposit
99–61 days                           50% of holiday package price
60 days or less                     100% of holiday package price

All cancellations must be received in writing by Travelmarvel and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by Travelmarvel and your travel agent (if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of Travelmarvel’s loss and are otherwise reasonably necessary to protect the legitimate interests of Travelmarvel. If you request changes after Travelmarvel has issued your documents, Travelmarvel may charge you an administration and processing fee of $70 per person in addition to any applicable cancellation fees.

Cancellation of Ticketed Airfares

A Travelmarvel cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are applicable.

Changes to Ticketed Airfares

If you wish to amend the date or touring on your ticketed air booking, a Travelmarvel amendment fee of $30 per person for the first change and $85 per person for any subsequent changes will be charged in addition to airline change fees and additional taxes that are applicable. If, for any reason, a name change to a ticketed airfare is required, a $125 per person name change fee will apply for every change in addition to any applicable airline fees.

IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY

Travelmarvel endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using independent suppliers such as airline, hotels, etc., over whom we have no direct control. On occasions changes do have to be made, and Travelmarvel reserves the right to cancel or amend holiday packages/excursions accordingly. Group tours require a minimum number of bookings in order for the tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer the nearest possible alternative date (or a full refund of monies paid for arrangements made by Travelmarvel).

ON HOLIDAY

Noise & Vibration

Travelmarvel takes reasonable steps to minimise noise and vibrations on its cruise ships. You acknowledge and accept that some noise and vibration may be experienced and Travelmarvel is not liable to you for any such noise or vibration.

Docking Position

During port stops, river ships may dock side by side, obstructing views and requiring you to pass through other ships to embark or disembark.

Sun Deck

During passage through locks or under low bridges, or in the case of adverse weather, it may be necessary to close the main sun deck for passenger use. In the interests of safety, sun deck closures are rigidly enforced. While circumstances will vary and are beyond control, closures of the main sun deck may amount to 4-6 days on average per 15 day cruise. The lower Sky Deck on the Travelmarvel Polaris, Vega and Capella will remain open and accessible throughout your cruise and will only close for short periods if required for safety.

Seat Rotation

Passengers rotate seats in the coach daily so everyone enjoys window and front seating. In fairness to all passengers, no exceptions will be made.

Responsible Service of Alcohol

Our staff are trained in the responsible service of alcohol and are obliged by law to refuse service to any guest who in their reasonable opinion appears to be or is intoxicated or behaves in an aggressive or offensive manner.

Great Rail Journeys

Rail journeys are operated by our partner Great Rail Journeys, based in York (UK), and are escorted by a Great Rail Journeys Tour Manager. For tours operated by our partner, your contract is with Great Rail Journeys as the principal operator of the tour. Porterage is not included on all of the rail journey programs. (See individual itineraries). We strongly recommend you limit your luggage to one suitcase weighing less than the standard airline allowable luggage limit, to ensure you are able to manage your luggage both on and off trains and at other points throughout your journey.

 

 

Last updated 11 January 2021

 

Deposits & Payment

A $1,000 non-refundable security deposit per person, per holiday package is required within seven days of booking confirmation. A further $1,000 non-refundable security deposit per person is required by 28 February 2021 when taking an Earlybird Special (excluding non-flight based Earlybird Specials). Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. Deposit conditions may vary when booking a special offer. Travelmarvel reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by Travelmarvel within the specified time. All fares and charges are in Australian currency. Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia. If Travelmarvel is unable to confirm your reservation, all monies will be refunded. Hotels may apply surcharges for late booking requests

Travelling with Minors

Children of less than 12 years of age are not permitted on tours and cruises. Minors under 18 years of age must be accompanied by an adult and share their accommodation with an adult.

Included in Holiday Package Price

All coach/cruise/rail and hotel accommodation, airfares (if indicated in individual itinerary), gratuities for Travelmarvel staff, airport transfers on the first and last day, sightseeing, specified excursions, meals, admissions, port charges, luggage service (one bag) and the services of a Cruise/Tour Director and driver as stated in your itinerary.

Not Included in Holiday Package Price

Airfares between Australia and Asia, airport taxes, laundry (other than that which is included with executive package in Vietnam & Cambodia), passport and visa fees, meals or drinks other than those indicated in your itinerary, excess baggage, fuel surcharges and optional excursions and gratuities not specified in your itinerary.

Gratuities

Gratuities have been included for all services as indicated in the itinerary on all Travelmarvel holiday packages including all land portions of your tour and on board your river cruise. These amounts cannot be redeemed for cash refunds.

Travelmarvel Tour Directors

A dedicated Travelmarvel Tour Director will only be available on tours with 10 or more passengers. For groups of 9 passengers or less, an experienced local guide will accompany you in each city. Tours to Sapa and the VTMR16 tours are not escorted by a Tour Director regardless of the number of participants, but will be escorted by a local guide.

Flights Within Asia

Economy flights within Asia and airport taxes are included in the price. All internal flights must be booked by Travelmarvel where included in the tour package. Airport taxes vary for each departure point and airline. Airline schedules are fares are subject to change without notice. Flights will be based on best fare available at the time of booking, however surcharges may apply. Once air tickets are issued, airline amendment and/or cancellation fees apply and in some cases are non-refundable. Deposits are considered as a guarantee of the invoiced flight arrangements and once deposit received, flights will be ticketed. Name changes and voluntary date and schedule changes will incur fees. Seating requests are not available on domestic flights within Asia. The maximum luggage allowance on all flights within Asia is usually 20 kilograms per passenger. Full names including middle names as indicated in passports are required for all flight tickets within Asia.

Choosing Your Holiday

Holidays operate on nominated dates only. To maximise enjoyment of your Travelmarvel holiday and to ensure that it lives up to your expectations it is important that you choose the right holiday package for you. Our marketing collateral contains limited information however, there is more information online at www.travelmarvel.com.au and our staff are also available to discuss your options.

Hotels

Hotel rooms in Asia may differ in size from those in Australia or New Zealand. In more remote places, hotel standards may not be quite as high as in major centres. Travelmarvel endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels mentioned in the itinerary will be used on almost all holiday packages, however, if a change is necessary for any reason, Travelmarvel will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Hotel rooms are generally not available for check-in before 3pm and require check-out by 10am. Should you wish to check in earlier or stay later, you may be required to book and pay for additional nights.

Twin or Double Rooms

Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated. Bedding configuration on board cruises vary depending on the category booked.

Single Accommodation

A limited number of single rooms, suites or cabins may be available by request at the time of booking your holiday. Single accommodation may not be available on certain cruises. Single accommodation is often smaller than standard twin or double rooms and may only have one single bed.

Cruising – Cabin/Suite/Stateroom Selection

On your Mekong & Irrawaddy River cruises, Travelmarvel will make every effort to assign specific cabins, cabin numbers or locations on the ship if requested. If this is not possible, Travelmarvel reserves the right to make changes to cabin assignment, within the category booked, without prior notice.

Additional Luggage Information

Notwithstanding information on luggage requirements mentioned elsewhere in these terms and conditions, you will be required to pack-down to one small carry-on bag for Ha Long Bay cruises. All luggage is carried at ‘owner’s risk’.

Passengers Needing Special Assistance

Travelmarvel welcomes passengers with disabilities or special needs. However, please note the following:

1. Any disability or medical condition requiring special attention must be reported to Travelmarvel at the time of booking including all important information relating to your health, mobility and fitness which may affect your partial or total participation in the cruise or tour. This information is also crucial to allow Travelmarvel to ensure the tour you have chosen is suitable and meets your needs. Any changes to health, mobility and fitness must also be reported to Travelmarvel as soon as possible prior to departure. Where possible Travelmarvel will make reasonable adjustments to the tour to accommodate your special needs however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers.

2. If you require special assistance or care (such as pushing a wheelchair, assistance with dressing, assistance with walking or hearing emergency alarms unaided), you must travel with a companion capable of providing the required assistance or care. Please be aware that Travelmarvel does not provide personal assistance. Travelmarvel is unable to assist any passenger with walking, dining, boarding or disembarking any transportation vehicles (including river and ocean cruise ships and trains). To safely participate in embarkation and disembarkation you must be able to do so without the need for special assistance. You must also be able to do so without unreasonably impacting other passengers’ safety and/or enjoyment.

3. While Travelmarvel will make reasonable efforts to accommodate the special needs of disabled passengers,

it is not responsible for any denial of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those parties.

4. Please note coaches and minibuses are not equipped with wheelchair ramps. On river cruises, guests will need to be able to step into and out of tenders. The RV Apsara and RV Princess Panhwar do not have elevators. Many ships require the use of stairs to go between decks. Further, side by side docking may require passengers to climb and descent stairs to cross over vessels to disembark and embark at times. Travelmarvel ships often sail through remote areas that do not have convenient docking facilities. In such circumstances it will be necessary for passengers to negotiate tender boats, temporary gangplanks and uneven surfaces. If the crew decide that it is not safe for a passenger to negotiate such operations they may require passengers to stay on board. Cabin doors and restrooms may not be wide enough to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the river or ocean cruise ship is at anchor.

5. River ships routinely dock mid-stream and require the use of tenders to access the shore. Not all river ships or decks have elevators and some have multiple stairs to each level. Cabins rooms and restrooms or river cruise ships are not wide enough to allow access by standard wheelchairs. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the river cruise ship is at anchor. Travelmarvel is unable to provide individual assistance or alternative transportation.

Health & Fitness

A good level of fitness and health is required to participate on Travelmarvel’s holiday packages. In some destinations there are extensive sightseeing excursions by foot which includes the climbing of stairs. Mobility is needed boarding or alighting coaches, river cruise ships and trains. We recommend a visit to the doctor before travelling to overseas destinations and consult with them regarding any vaccinations which may be required. It is your responsibility to advise Travelmarvel of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. For river cruising, clients must be able to climb ramps to embark or disembark river cruise ships. Depending on river levels, these may have a number of steep steps. Many ships use tenders to reach the shore. A Health, Fitness & Mobility Questionnaire will be provided and requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. Travelmarvel is not liable for any injury, illness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed.

Visas and Passports

All passengers must have a valid passport that is valid for at least six months after the holiday package return date. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure. Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. Travelmarvel is not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas. Visas are at passengers own expense. 

Shore Excursions

The timing of the shore excursions on all river cruise ship and land holiday packages may differ slightly for each package. The published times are a guide only and are subject to change without notice. It is impossible for large coaches to be used for some city sightseeing excursions and many towns and cities will be visited by way of walking tours and/or local transportation.

Optional Excursions

Minimum and maximum group numbers apply on some optional excursions.

IF YOU NEED TO CHANGE OR CANCEL YOUR HOLIDAY

If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If you request changes after Travelmarvel has issued your documents, Travelmarvel may charge you an administration and processing fee of $70 per person in addition to any applicable cancellation fees.

Cancellation Policy

The following Travelmarvel cancellation fees apply (in addition to charges of any independent suppliers e.g. airlines and hotels):

Days of Notice

Prior to Departure      Fee Per Person

100 days or more        Loss of deposit

99–61 days                  50% of holiday package price

60 days or less             100% of holiday package price

All cancellations must be received in writing by Travelmarvel and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. Additional cancellation fees may also be charged in respect to accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by Travelmarvel and your travel agent (if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of Travelmarvel’s loss and are otherwise reasonably necessary to protect the legitimate interests of Travelmarvel.

Cancellation of Ticketed Airfares

A Travelmarvel cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are applicable.

Changes to Ticketed Airfares

If you wish to amend the date or routing on your ticketed air booking, a Travelmarvel amendment fee of $30 per person for the first change and $85 for any subsequent changes will be charged in addition to airline change fees and additional taxes that are applicable. If you wish to amend an already issued Singapore Stopover package, a $30 per person Travelmarvel change fee will apply along with any applicable airline fees. If, for any reason, a name change to a ticketed airfare is required, a $125 per person name change fee will apply for every change in addition to any applicable airline fees.

IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY

Travelmarvel endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using independent suppliers such as airlines, hotels etc., over whom we have no direct control. On occasions changes do have to be made, and Travelmarvel reserves the right to cancel or amend holiday packages/excursions accordingly. All tours require a minimum number of bookings in order to be financially viable and to have a pleasant group atmosphere. In the event adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer the nearest possible alternative date (or a refund of the monies paid for arrangements made by Travelmarvel).

ON HOLIDAY

Noise and Vibration

Travelmarvel takes reasonable steps to minimise noise and vibrations on its river cruise ships. You acknowledge and accept that some noise and vibration may be experienced on vessels and that Travelmarvel is not liable to you for any such noise or vibration.

Docking Position

During port stops river cruise ships may dock side by side, obstructing views and requiring you to pass through other ships to embark or disembark. The RV Apsara and RV Princess Panhwar may moor overnight midstream during most cruising times, rather than dock at a port. Docking positions are governed entirely by the port authorities.

Responsible Service of Alcohol

Our staff are trained in the responsible service of alcohol and are obligated by law to refuse service to any guest who, in their reasonable opinion, appears to be, or is intoxicated, or behaves in an aggressive or offensive manner.

Seat Allocation on Coach Tours

To ensure all passengers enjoy forward and window facing seats, we have incorporated a daily seat rotation system on Travelmarvel run tours. The system is not able to be adjusted to suit individual needs under any circumstances.

 

 

Last updated 11 January 2021

Website Image Credit

Some of the images contained on the website and in publications are courtesy of:

Tourism Western Australia, Jewels Lynch Photography, Steve Strike/Tourism NT, Monkey Mia Dolphin Resort, El Questro Homestead, Mantra on the Esplanade, Great Southern Rail Indian Pacific, Coral Adventurer, NZ Tourism/ Graeme Murray, Visit Victoria, John Bracegirdle/Alamy Stock Photo, Westend61 / Scott Masterton, Albatros Expeditions / Sandra Petrowitz, Suzanne Rushton Photography, Graham Werner, Vincent Jr, Russ Bishop / Alamy Stock Photo, Christopher Martin, Laura Cerman, Lauri Patterson, Jaideep Oberoi